Support for customers

Our experts are waiting for your questions. Fill out a short form and we shall
reply to your message as soon as possible.
Technical support

Our experts are waiting for your questions. Fill out a short form and we shall reply to your message as soon as possible.
You can also email us at [email protected] Our Technical Support Team is available Monday to Friday from 9.00a.m. till 5.00p.m.

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Files

Drivers
  • DOWNLOAD – USB Basic Driver ( 323 KB )
  • DOWNLOAD – Widnows Vista – Driver ( 9.94 MB )
  • DOWNLOAD – Windows 7 – Driver ( 9.93 MB )
  • DOWNLOAD – Windows 8 – Driver ( 9.93 MB )
User guides
  • DOWNLOAD – Axtel Headsets Wireless Manual ( 938 KB )
  • DOWNLOAD – Axtel Headets Manual ( 1 MB )

FAQ

I need technical support

Go to “support” section, where our experts are waiting for you questions. Contact us by filling out a short form. We shall reply to your message as soon as possible.

You can also email us at [email protected]. Our Technical Support Team is available Monday to Friday from 9.00a.m. till 5.00 p.m.

What are the manufacturer’s warranty terms?

Standard warranty includes technical product defects resulting from manufacturer’s fault.

Full warranty includes technical, as well as mechanical damages. It means during the warranty period the equipment is repaired or replaced regardless of the reason of such damage.

My product requires repairing.

Warranty service
Every Axtel product can be sent for warranty repairs under warranty terms included in the Warranty Card.

Post-warranty repair
If your device requires repairs but is no longer under warranty, you can send it to the manufacturer’s service. Repairs of different damages have fixed prices. Contact us to determine the repair cost.

Where can I buy Axtel products?

If you want to buy Axtel products please go to Where to buy? section, where you will find our partners list.

I want to become a Partner

If you would like to become our partner or distributor please go to Become a distributor section.

Do Axtel headsets work with my phone system?

Axtel headsets work with almost all phone systems. To choose the right set check compatibility of your devices with Axtel headsets in the Guide.

Find the right cable for your phone with the compatibility matrix.

Which headset version should I choose? Mono or duo?

The headset version choice may depend on both your working environment and individual preferences. The mono headset enables contact with your colleagues at work, while binaural version isolates you from the noises coming from open space rooms. However you should bear your work comfort in mind.

What is the QD plug and what is its purpose?

QD is a universal plug of all universal Axtel headsets as well as each Axtel communication cable. It enables connecting one headset with various communication systems (landline phone, mobile phone and computer) which makes it really versatile.

I was able to connect the headset to my phone, but I cannot hear any sound / the other person does not hear me.

Ensure that you have the proper cable for your phone model, using the Compatibility Guide or contacting us. Even if you have a properly matched solution, your phone may require additional set-up. Some phone models require the “headset” option turned on in settings. Besides, some phones have the microphone sensitivity change feature in addition to volume adjustment.

Find the right cable for your phone with the compatibility matrix.

What does HD sound mean?

HD is the high quality sound that guarantees better audibility than in case of standard parameters. Significantly widened frequency response translates into clarity and audibility of the talkers and gives a natural conversation effect.